Wednesday, January 25, 2012

Meet the New Boss - My Next Move in #custserv

We're a month into 2012 and already got changes going on. First the sad news: I'm leaving the awesome crew at Point2, who've been great to me over the last several months. But the good news? I'll be starting at @Sasktel, getting back in the ISP game and looking forward to supporting customers in an industry I'm really passionate about.

So moving forward, what happens? Well, I'll have to review the new social media policy to find out. Am I required to keep big disclaimers identifying my job on my personal feeds? Can I remain "unbranded" and let people who really care just dig into my LinkedIn? In any case, I'll probably frustrate the trainers with a good batch of hypothetical situations while I feel it out. In the meantime, don't let who I work for change a thing. I'm still happy to help online and will continue to represent myself the best I can.

Here's to the new job, and hopefully many years of good times upping the game in customer service.

2 comments:

  1. So sorry to see you go off into the twilight like that . Please stay who you are dont let the new job change you . and defiantly do not buy into the "slacktel" attitude  keep being helpfull and you will rise quickly there   The cream always does. 

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  2. Thanks Greg. Trust that I plan on bringing my game face as always. No slacking here :) If anything, I might knock some other folk into shape.

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